Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured
They are often divided into: • strategic indicators – related to successful
, global indices)
CH8 – The performance measurement matrix Page 1 Chapter 8 The performance measurement matrix Chapter learning objectives: Lead Component Indicative syllabus content D
Although performance measurement and performance management are hardly new to the public and
Company LOGO Prof
Performance measurement is generally defined as regular measurement of outcomes and results, which generates reliable data on the effectiveness and efficiency of programs
, of products, services, and processes as long as ways to measure those things have existed
ACW is the average duration after each call an agent takes to carry out post-call processing, including data entry and updates, scheduling follow-ups, and any other communication requirements
2 Structure influences processes and there needs to be a May 11, 2015 · Managing Performance When It’s Hard to Measure
Measure results in terms of units of performance, considering timeliness, cost, quantity or quality
Aug 01, 1994 · This measure of corporate performance is obtained by subtracting from a companys operating profit a charge for the amount of capital the company employs